Episode 5

The Art of Team Building in Tech

Published on: 5th November, 2025

More Than A CV is proudly sponsored by Biometric Talent - https://biometrictalent.com/

In this episode of the More Than a CV podcast, Sean Allen speaks with Swati Bansal, an Engineering Manager at Zendesk, about her journey in tech, the development of AI agents for customer support, and the importance of building diverse and high-performing teams.

Swati shares insights on hiring strategies, the significance of mentorship, and how diversity enhances team performance and innovation. She emphasizes the need for a structured hiring framework and the value of personal connections in the recruitment process.

Connect with Swati here – Swati Bansal | LinkedIn

Check our careers at Zendesk here – Careers at Zendesk

For Mentorship - if you’re interested in becoming a mentor, or looking for a mentor, check out the following - https://adplist.org/mentors/swati-bansal


✨ If you’d like to appear as a guest or suggest topics for future episodes, connect with Sean – Sean Allen | LinkedIn

🙏 Thanks for listening and for supporting the podcast - it really means a lot. If you enjoyed this episode, we’d love it if you could leave a rating or review to help us reach more people.

🎙 Until next time, this has been More Than a CV.

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About the Podcast

More Than A CV
More Than A CV is a podcast where Tech and Talent Acquisition Leaders share their knowledge and experience on improving hiring practices, innovative ways to approach hiring and how we need to look at candidates as more than a CV.

About your host

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Sean Allen

Sean Allen is Key Accounts Director at Biometric Talent, leading a brand-new division focused on building key client relationships and delivering tailored solutions that genuinely enhance our clients' internal TA efforts, helping organisations scale their tech teams with innovative, data-driven strategies.

Prior to joining Biometric Talent, Sean transitioned from a background in Tech recruitment to overseeing company-wide recruitment operations specialising in the entire recruitment lifecycle. With over 17 years of experience, Sean is proficient in navigating the challenges of talent acquisition within a competitive digital landscape, pioneering strategies to attract top-tier talent.